B2C commerce on marketplaces, ready for international scale.
We run the operating infrastructure behind Amazon Seller and direct-to-consumer marketplace growth: logistics, compliance, customer operations, and performance discipline.
Seller performance is operations + governance
Amazon Seller Operations
Winning on Seller isn't only ads and content. It's inventory accuracy, account health, pricing discipline, and daily execution.
Seller Central operations
Listings, account health, issue resolution
Inventory and replenishment cadence
Avoid stockouts and overstock
Returns and customer experience workflows
KPI tracking and weekly performance cadence across marketplaces
Result
Stable account health, higher availability, and repeatable Seller growth.
Build a D2C engine that doesn't break at scale
Direct-to-Consumer (D2C) Enablement
We design and run the operational backbone for D2C: fulfillment, returns, CX workflows, and the systems that keep margin and experience under control as volume grows internationally.
Fulfillment model design (EU/UK/US-ready)
Partner coordination across borders
Returns and refund policy design with cost control
Customer support workflows + escalation paths
Performance reporting
Contribution margin, shipping costs, return rates
Result
A D2C operation that scales across borders without margin erosion.
Expand without building entities everywhere
Merchant of Record (MoR)
Merchant of Record can remove major barriers to international growth -- tax, invoicing, compliance, payment complexity -- so you can launch faster and operate with less structural overhead.
MoR model design
Roles, responsibilities, commercial flow
Tax/VAT handling, invoicing, and compliance governance
Payment and settlement operations
Operational integration
Order flow, customer comms, returns
Result
Faster market entry, lower compliance friction, and a cleaner operating model for international expansion.
One operating layer across countries
International Expansion (EU + UK + US)
International growth fails when each country becomes a new custom project. We standardize the operating model and execute locally -- with central governance.
Market rollout plan
Sequencing, readiness checklist, timelines
Cross-border logistics setup
Inventory placement, shipping, returns
Central reporting across countries
Sales, margin, ops, CX
Result
Predictable launches, consistent execution, and scalable control across EU, UK, and the US.
Ready to scale your B2C operations internationally?
Let's discuss how we can help you expand into new markets with a scalable operating model.